This Privacy Policy describes how Divine Guide and its affiliates (collectively "Divine Guide, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website http://shreedivineguide.co.in (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy.
If you do not agree, please do not use or access our Platform.
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registration or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
Some sensitive personal data may be collected with your consent, such as your bank account, credit/debit card information, biometric data (e.g., facial features or physiological information), in order to enable use of certain features available on the Platform.
You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis.
We will also collect your information related to your transactions on the Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies.
If you receive an email or a call from a person/association claiming to be Divine Guide seeking personal data like debit/credit card PIN, net-banking, or mobile banking passwords, we request you to never provide such information. If you have already revealed such information, report it immediately to the appropriate law enforcement agency.
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders, enhancing customer experience, resolving disputes, troubleshooting problems, informing you about offers, products, services, and updates, customizing your experience, detecting and protecting against errors, fraud, and other criminal activity, and as otherwise described to you at the time of collection of information.
You understand that your access to these products/services may be affected in the event permission is not provided to us.
We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal data to third parties such as sellers, business partners, third-party service providers, including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment opted by you. These disclosures may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, and to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.
To protect your personal data from unauthorized access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding the use of the Platform.
Users are responsible for ensuring the protection of login and password records for their account.
You have the option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may, in the event of any pending grievance, claims, or pending shipments, refuse or delay deletion of the account.
Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.
We may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about significant changes to the Privacy Policy, in the manner as may be required under applicable laws.
Name of the Officer: Divine Guide
Designation: Manager
Company Name and Address: Divine Guide, Mumbai
Contact: divineguide9@gmail.com
Time: Monday to Friday (10:00 AM - 5:00 PM)